STEP BY STEP GUIDE:
1. Check your items
√ Has the return period of 14 days after receipt not expired
√ Is the yellow return label (in the case of outerwear and trousers) and all price tags still attached?
√ Is the article unworn and therefore not dirty, damaged or creased?
2. Submit your return online
Enter your own postcode and the full order number (including letters) in the portal to which you can start the return. You can choose to purchase a DPD shipping label via the portal. If you choose this option, print the shipping label. You can download this immediately and it will also be sent to you by e-mail (please check your e-mail address and any spam mail).
You can also choose another carrier outside the portal. We always advise you to send the parcel insured. The DPD label via the portal insures your parcel up to €500.
3. Pack your return
√ Fold the items neatly and close all zips and buttons. Because of the technical materials it is important not to cause serious creases and wrinkles, as these can damage the product.
Then pack the items back in their original packaging and put them in the shipping bag or box. Another bag or box is also fine, as long as it is sturdy so that it arrives undamaged
√ If you have items from several orders that you wish to return, you may simply return them in 1 parcel
√ Put the enclosed packing slip/order confirmation (or a copy) in the parcel
√ Stick the DPD shipping label on the parcel.
If you have chosen to send via another carrier, please write the return address on the parcel:
Skistore Swing
De Opslach 3
8448 GV Heerenveen
The Netherlands
4. Shipping
Hand over your return at a DPD parcel point or a carrier of your choice.
Returning (part of) your order is at your own risk. Keep the proof of delivery until we have received and processed your package.
Please note! After registering your return online, you have 14 days to return your parcel to the postal service. If you return the parcel after these 14 days, we will unfortunately no longer be able to process your return.
5. Refund
You will receive confirmation by e-mail when your return has been received and processed.
This is usually within a few days after your order has been delivered to us. The money will then be refunded to the account you paid with within a week after confirmation (usually longer for credit card payments). If you have chosen to pay afterwards, this will be adjusted on your Klarna invoice.
Please note! If you return part of your order, we will only refund the amount of the returned items and not other costs such as shipping costs.
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